Concerns & Complaints

The College of Dietitians of BC addresses complaints about Registered Dietitians in accordance with the Health Professions Act. All dietitians registered with the CDBC are responsible for practicing in accordance with the Act, Dietitians Regulation and the CDBC bylaws, which include the Standards of Practice and Code of Ethics.

The Complaint Resolution Process document explains, in simple terms, how the CDBC manages and resolves complaints. There are two levels of complaint resolution: 1) the "Inquiry" level where a complaint is received and investigated, and an outcome is determined by the Inquiry Committee (most complaints are resolved at this level) and 2) the "Discipline" level where complaints that are not resolved at the Inquiry level are heard and resolved by a Panel of the Discipline Committee.  Serious Complaints that require immediate action are sent directly to the Discipline Committee.

If you have a complaint or concern, discuss the problem directly with the dietitian, the dietitian’s supervisor or both, if possible. If your complaint is not resolved to your satisfaction, you may want to pursue the matter with the Patient Care Quality Office and/or health care agency where the dietitian works.

If your concern or complaint cannot be resolved at the agency level or there is no agency involved, contact the CDBC using one of the following methods:

  • This email address is being protected from spambots. You need JavaScript enabled to view it. or
  • phone the CDBC Registrar at 604.736.2016 ext. 102
  • Health Care Professionals of BC

 

Patient Care Quality Offices
Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints.Fraser Health
Interior Health
Island Health
Provincial Health
Northern Health
Vancouver Coastal Health

Case Outcome Reports

 

Disciplinary Hearings
The purpose of a disciplinary hearing is to receive evidence about the conduct in question, decide if the allegations against the Registered Dietitian are true, and determine what actions need to be taken for public protection. Hearings conducted by the College's Discipline Committee are similar to court proceedings and are managed by the College’s legal counsel. The registrant usually retains legal counsel as well. Discipline hearings are open to the public.

The CDBC has not yet had a Discipline Hearing and no Hearings scheduled at this time.

Appeal of Decisions
If a complainant is not in agreement with an Inquiry Committee or Discipline Hearing outcome, a request may be made to the Health Professions Review Board (HPRB) to review the thoroughness or adequacy of the investigation and if the outcome is reasonable based on the facts. The HPRB reviews all written documents and records of the investigation and decision making process (including any additional evidence) in order to ensure that all the evidence has been considered.

The HPRB may confirm the decision made by the Inquiry or Discipline Committees, change the Committees' decision, or send the matter back to the responsible Committee for reconsideration with directions

For more information about how the College deals with complaints, please refer to the Complaint Resolution Process.